dewiqqPrivacy Policy

This page describes what we collect when you use dewiqq and how we keep that data protected. We at dewiqq take your privacy seriously. We collect personal information only to verify your identity, process deposits and withdrawals, and provide customer support. We do not sell your data to third parties.

When you open an account on dewiqq, we collect your name, email, phone number, and identity documents for KYC verification. We also collect transaction data—deposits, withdrawals, and game activity—to maintain your account and comply with applicable regulations. Our servers may sit outside your jurisdiction, but we apply the same data protection standards across all locations.

This policy explains what data we collect, how we use it, who has access to it, and what rights you have.

What Data We Collect

We collect personal information when you register an account on dewiqq. This includes your full name, email address, phone number, date of birth, and residential address. We also collect identity documents—a copy of your passport, national ID, or driver's license—and proof of address such as a utility bill or bank statement. This information is required for KYC verification and compliance with anti-money-laundering regulations.

We collect transaction data automatically when you use dewiqq. This includes deposit and withdrawal records, payment method details, game activity, account balance history, and login timestamps. We also collect technical data such as your IP address, browser type, and device information. This data helps us detect fraud, prevent unauthorized access, and improve our service.

Personal data: Name, email, phone, date of birth, address, identity documents, proof of address.
Transaction data: Deposits, withdrawals, payment methods, game activity, account balance, login history.
Technical data: IP address, browser type, device information, cookies, usage patterns.

How We Use Your Data

We use your personal data to verify your identity, process deposits and withdrawals, and maintain your account on dewiqq. We use transaction data to detect fraud, prevent money laundering, and comply with applicable regulations. We use technical data to improve our platform, diagnose technical issues, and enhance security.

We may contact you via email or phone to confirm account activity, notify you of deposits or withdrawals, or respond to support requests. We do not use your data for marketing purposes unless you explicitly opt in. We do not share your data with third parties except as required by law or to process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

Note: We retain your data for as long as your account is active and for a reasonable period afterward to comply with legal obligations. You can request deletion of your data by contacting our support team, subject to legal retention requirements.

Third-Party Processors and Data Sharing

We use third-party payment processors to handle deposits and withdrawals on dewiqq. These processors receive your payment information to complete transactions. We also use third-party hosting providers to store your data. All third-party processors are bound by confidentiality agreements and must comply with applicable data protection laws.

We may disclose your data if required by law, court order, or government request. We may also disclose data if we believe disclosure is necessary to prevent fraud, protect our legal rights, or enforce our terms. We will not disclose your data to third parties for their own marketing purposes without your explicit consent.

How We Protect Your Data

We at dewiqq use industry-standard encryption and security measures to protect your data. Your account credentials are encrypted and stored securely. Your payment information is processed through secure channels and is not stored on our servers. We use firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

We cannot guarantee absolute security. No system is completely secure, and you use dewiqq at your own risk. We recommend using a strong password, enabling two-factor authentication if available, and never sharing your credentials with third parties. If you suspect unauthorized access to your account, contact our support team immediately.

1

EncryptionSecurity 1

We encrypt your credentials and sensitive data using industry-standard protocols.
2

Secure channelsSecurity 2

Payment information is processed through secure channels and not stored on our servers.
3

FirewallsSecurity 3

We use firewalls and intrusion detection to prevent unauthorized access to our systems.
4

AuditsSecurity 4

We conduct regular security audits to identify and address vulnerabilities.

Cookies and Tracking

We use cookies to remember your login status, preferences, and activity on dewiqq. Cookies are small files stored on your device that help us provide a better user experience. You can disable cookies in your browser settings, but this may affect your ability to use dewiqq fully.

We may use analytics tools to track how users interact with dewiqq. This data helps us improve our platform and understand user behavior. We do not use this data to identify individual users or track you across other websites.

Your Rights and Data Access

You have the right to access, correct, or delete your personal data on dewiqq. You can update your account information at any time through your account settings. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within a reasonable timeframe.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. You have the right to object to certain uses of your data. You have the right to data portability—we can provide your data in a portable format if requested. To exercise any of these rights, contact our support team in English or Indonesian during business hours.

Data Location and Jurisdiction

Our servers may be located outside your jurisdiction. We apply the same data protection standards across all locations. Your data may be transferred to and stored in countries with different data protection laws than your own. By using dewiqq, you consent to this transfer and storage.

We comply with applicable data protection regulations in the jurisdictions where we operate. If you have concerns about data transfer or storage, contact our support team. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang should verify local data protection regulations before opening an account.

Policy Changes and Contact

We may update this privacy policy at any time. We will notify you of material changes via email or in-app notification. Your continued use of dewiqq after changes are posted constitutes acceptance of the updated policy. If you have questions about this policy or how we handle your data, contact our support team.

We communicate in English and Indonesian during standard business hours. You can reach us via chat or email through dewiqq. We are committed to protecting your privacy and responding to your concerns promptly.

For more information about our data practices or to exercise your rights, contact our support team during business hours.